I became aware of XPS through meeting Andy Lickiss at a networking event (he’s a lovely chap). I am a Limited business operating with a network of associates so must juggle all the technical aspects of my business on my own. This includes my pc, having backed up data, printer, website and all the things that could possibly go wrong with any of these. My business would come to a standstill if any of these elements weren’t working. As my business has grown, I have realised how dependent I am on these and had entered into an ‘ad hoc’ arrangement with a small IT company.
The fact that I have moved to XPS and been extremely happy since is because all the things the ‘other’ company said they would assist with … well… they failed on every count and caused me lost time and lost trust in third party support. Cost, failed promises, not answering calls or coming back to me (even with ‘urgent’ requests) were but some of the issues I faced as well as the expense from the ‘other’ provider which was considerable for a one-person business owner. All these issues are a thing of the past thanks to XPS and there is a reason why XPS are a recommended partner for small business owners by The York Business Team at Make It York. I can recommend XPS very highly, they are friendly, don’t make me feel ‘daft’ no matter what I ask, their helpline is there for my every need and the service is so efficient and meets my needs.
I now have peace of mind that I have all my data backed up and tech support if anything in my working world packs in or stops working as I need it to. Thank you XPS (and Andy, my account manager but also a very technically adept person who often resolves a lot of my queries as well) for making a small business owner have 1 less things to worry about and all for an extremely reasonable rate. Now I can get on with what I want to focus more of my time on – the business of coaching and change management.
